ATS Help Desk

ATS Help Desk

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Service Status

Service AlertsRSS

  1. LONCAPA:

    System is unavailable

    Aug 19, 2008 11:30 AM. Next update: Aug 20, 2008 11:55 PM.

Activity within the last 24 hoursRSS

  1. VIRTUALU:

    Several vuDAT services will be interrupted during maintenance

    Aug 20, 2008 7:00 AM until Aug 20, 2008 8:00 AM

  2. PROXY SERVER:

    ** Postponed ** Proxy Servers to be retired

    Aug 20, 2008 6:00 AM until Aug 20, 2008 7:00 AM

  3. KERBEROS AUTHENTICATION, AFS:

    Operating system patches on main Kerberos server

    Aug 20, 2008 6:00 AM until Aug 20, 2008 6:30 AM

  4. NETWORK SECURITY DEPARTMENTAL FIREWALLS:

    Unplanned outage for Bessey College of Arts and Letters

    Aug 19, 2008 4:30 PM until Aug 19, 2008 5:30 PM

  5. View activity within the last 72 hours

Scheduled MaintenanceRSS

About the ATS Help Desk

We assist members of the MSU community with general computing questions or problems. We can help you diagnose a problem with your PC, recover from a virus, figure out a network issue, and more. When we can't help you, we'll refer you to someone who can.

Need a different help desk at MSU?

MSU has help desks for other topics, like ANGEL, library, LON-CAPA, computer enrollment, STUINFO, and so on.

If you aren't sure which help desk to contact, ask us.

Contact the ATS Help Desk

Contact us through our contact form, by calling (517) 432-6200, or visiting us in person at 120 Computer Center.

Summer Semester Hours

ATS Call Center:
Day Times
Monday–Friday 8:00 AM to 5:45 PM
Saturday–Sunday Noon to 5:45 PM
ATS Service Center (Walkins):
Day Times
Monday–Friday 8:00 AM to 5:45 PM
Saturday Closed
Sunday 2:00 PM to 5:45 PM

Welcome Week & 1st Week of Classes: 8/18/08 - 8/31/08

ATS Call Center:
Day Times
Monday–Friday 8:00 AM to 9:45 PM
Saturday 10:00 AM to 7:45 PM
Sunday 10:00 AM to 9:45 PM
ATS Service Center:
Day Times
Monday–Thursday 8:00 AM to 7:45 PM
Friday 8:00 AM to 5:45 PM
Saturday Noon to 6:45 PM
Sunday Noon to 7:45 PM

Fall Semester Hours

ATS Call Center (OPEN Labor Day, 9/1/2008):
Day Times
Monday–Thursday 8:00 AM to 9:45 PM
Friday 8:00 AM to 5:45 PM
Saturday Noon to 5:45 PM
Sunday Noon to 7:45 PM
ATS Service Center (CLOSED Labor Day, 9/1/2008):
Day Times
Monday–Thursday 8:00 AM to 7:45 PM
Friday 8:00 AM to 5:45 PM
Saturday 2:00 PM to 5:45 PM
Sunday 2:00 PM to 7:45 PM